Office Managers, Taxpayer Service Department

Locations: Lebanon, PA (1) and Bethlehem, PA (1)

Job Summary  

Taxpayer Service Office Manager leads the day to day activities within the branch office. Responsible for taxpayer calls and walk-ins regarding inquiries about their accounts and/or taxes being collected.  Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

Primary Responsibilities

  • Customer service provided in person or via the phone
  • Utilize knowledge of tax types collected by Keystone
  • Utilize knowledge of municipalities and school districts for which Keystone collects taxes
  • Ability to modify address changes and create new accounts in Keystone applications
  • Process payments for multiple tax types
  • Ability to sufficiently memo the Keystone taxpayer service applications
  • Expand job knowledge and develop expertise to progress forward in job development
  • Office Key holder
  • End of day bank deposits

Secondary Responsibilities

  • Demonstrated ability to listen and retain knowledge
  • Ability to accurately and attentively complete detailed tasks 
  • Keep up to date regarding changes in daily responsibilities or job processes

Job Qualifications

Education, Experience, and Certifications

  • High school graduate or have an equivalency certificate (GED)
  • Associate’s or bachelor’s degree in related business major is a plus
  • Previous customer service call center experience is preferred

Knowledge, Skills, and Abilities

  • Bi-lingual in Spanish a plus
  • Moderate computer skills
  • Moderate level research
  • Problem-solving/Reasoning

Interested in this career opportunity?

Send us copy of your resume and cover letter.