Job Summary
Customer Service Specialists will be responsible for taxpayer calls and walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.
Taxpayer Office Location: Murrysville
Primary Responsibilities
- Customer service provided in person or via the phone
- Utilize knowledge of tax types collected by Keystone
- Utilize knowledge of municipalities and school districts for which Keystone collects taxes
- Ability to modify address changes and create new accounts in Keystone applications
- Process payments for multiple tax types
- Ability to sufficiently memo the Keystone taxpayer service applications
- Expand job knowledge and develop expertise to progress forward in job development
- Office Key holder
- End of day overnight deliveries
Secondary Responsibilities
- Actively take calls from taxpayers and support the call center team
- Demonstrated ability to listen and retain knowledge
- Ability to accurately and attentively complete detailed tasks
- Keep up to date regarding changes in daily responsibilities or job processes
Job Qualifications
Education, Experience, and Certifications
- High school graduate or have an equivalency certificate (GED)
- Associate’s or bachelor’s degree in related business major is a plus
- Previous customer service and call center experience is preferred
Knowledge, Skills, and Abilities
- Bi-lingual in Spanish a plus
- Proficient computer skills
- Moderate level research
- Problem-solving/Reasoning
Join us in delivering exceptional taxpayer service and contributing to the success of our team.
Apply now and be a part of our dedicated workforce!
Training will be conducted at office location in Irwin, PA 15642
Murrysville Tax Office located: 4140 Sardis Road, Murrysville, PA 15668
Spanish 
English