{"id":10517,"date":"2026-08-04T08:42:51","date_gmt":"2026-08-04T12:42:51","guid":{"rendered":"https:\/\/keystonecollects.com\/?post_type=career&#038;p=10517"},"modified":"2026-08-04T08:42:53","modified_gmt":"2026-08-04T12:42:53","slug":"call-center-representative-3","status":"publish","type":"career","link":"https:\/\/keystonecollects.com\/es\/career\/call-center-representative-3\/","title":{"rendered":"Representante del centro de llamadas"},"content":{"rendered":"<p class=\"wp-block-paragraph\">As a Call Center Representative for our Support &amp; Services department, you will serve as the primary point of contact for taxpayers and businesses. You will manage inbound call inquiries regarding accounts, tax collections, and general compliance. &nbsp;Additional responsibilities include responding to digital email inquiries, performing outbound follow-up calls, and maintaining knowledge through ongoing training.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Primary Responsibilities<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Taxpayer Support:<\/strong>\u00a0Provide high-quality customer service via phone to taxpayers and business owners.<\/li>\n\n\n\n<li><strong>Process Adherence:<\/strong>\u00a0Learn and strictly follow all department policies, security protocols, and local tax procedures.<\/li>\n\n\n\n<li><strong>Multi-Channel Support:<\/strong>\u00a0Manage \u201cContact Us\u201d email inquiries and perform outbound calls for account verification or follow-up.<\/li>\n\n\n\n<li><strong>Professional Growth:<\/strong>\u00a0Actively participate in refresher training and workshops to expand job knowledge and expertise.<\/li>\n\n\n\n<li><strong>Documentation:<\/strong>\u00a0Accurately update account records and track call information in real-time within the internal database.<\/li>\n\n\n\n<li><strong>Adaptability:<\/strong>\u00a0Maintain an up-to-date understanding of internal process updates that impact on daily tasks.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Job Qualifications<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Education, Experience, and Certifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Required:<\/strong>\u00a0High school diploma or equivalent (GED).<\/li>\n\n\n\n<li><strong>Preferred:<\/strong>\u00a0Previous experience in a call center or high-volume customer service environment.<\/li>\n\n\n\n<li><strong>Bonus:<\/strong>\u00a0Bilingual proficiency (English\/Spanish) is highly desirable.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Knowledge, Skills and Abilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Problem Solving:<\/strong>\u00a0Ability to think critically and locate answers quickly while maintaining a professional and empathetic tone.<\/li>\n\n\n\n<li><strong>Technical Literacy:<\/strong>\u00a0Proficient in basic computer functions, including navigating multiple tabs, using CRM software, and fast\/accurate typing.<\/li>\n\n\n\n<li><strong>Communication:<\/strong>\u00a0Exceptional verbal and written communication skills, with the ability to explain complex information simply.<\/li>\n\n\n\n<li><strong>Time Management:<\/strong>\u00a0Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.<\/li>\n\n\n\n<li><strong>Goal-Oriented:<\/strong>\u00a0A drive to meet and exceed both individual performance metrics and overall team targets.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Work Environment<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Training will be conducted onsite, Monday through Friday, for approximately 3 months.<\/li>\n\n\n\n<li>Opportunity to work a hybrid schedule, 2 days in office, following successful completion of training.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>As a Call Center Representative for our Support &amp; Services department, you will serve as the primary point of contact for taxpayers and businesses. You will manage inbound call inquiries regarding accounts, tax collections, and general compliance. &nbsp;Additional responsibilities include responding to digital email inquiries, performing outbound follow-up calls, and maintaining knowledge through ongoing training. 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