Location
Lebanon, PA 17042
Job Summary
Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.
Primary Responsibilities
- Customer service provided in person or via the phone
- Utilize knowledge of tax types collected by Keystone
- Utilize knowledge of municipalities and school districts for which Keystone collects taxes
- Ability to modify address changes and create new accounts in Keystone applications
- Process payments for multiple tax types
- Ability to sufficiently memo the Keystone taxpayer service applications
- Expand job knowledge and develop expertise to progress forward in job development
- Office key holder
- End of day delivery drop offs
Secondary Responsibilities
- Demonstrated ability to listen and retain knowledge
- Ability to accurately and attentively complete detailed tasks
- Keep up to date regarding changes in daily responsibilities or job processes
Job Qualifications
Education, Experience, and Certifications
- High school graduate or have an equivalency certificate (GED)
- Associate’s or bachelor’s degree in related business major is a plus
- Previous customer service call center experience is preferred
Knowledge, Skills, and Abilities
- Bi-lingual in Spanish a plus
- Moderate computer skills
- Moderate level research
- Problem-solving/Reasoning
Spanish 
English