Application Support Analyst

Job Summary

  • The Support Analyst provides support by researching specific problems using a variety of analytical techniques, gathering data, and using database tools to produce queries and reports.

Primary Responsibilities

  • Conducts investigation into process enhancements or specific data problem areas and their resolutions.
  • Uses database tools to create robust and re-usable reports and data-manipulation queries.
  • Conducts reviews and analysis of current business data processes with an eye towards correction and improvement, by using operational metrics and reports, data analysis, or observation and user interviews.

Job Qualifications

Education

  • Education:  Bachelor’s degree with a focus on Technology/Mathematics and Business.
  • Experience using relational database tools (eg. SQL Server, MySQL, Oracle, etc) and reporting tools (eg. Excel, SSRS, etc).   

Knowledge, Skills and Abilities

  • Able to communicate professionally and clearly with technical and non-technical team members.
  • Strong analytical skills with ability to use data to drive decisions. 
  • Builds positive relationships with the business users and understands their current processes.
  • Well organized with strong time-management skills.
  • Basic knowledge of desktop applications and databases.

Interested in this career opportunity?

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