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Business Analyst

The Business Analyst (BA) acts as a domain expert for internal business systems, client-facing applications, and end user solutions.  The BA identifies and creates business cases for new systems or improvements to existing systems; defines the project’s objectives, scope, and detailed requirements.  During development, the BA provides a user-based perspective to design, development, and user experience concerns.   The BA is responsible for the smooth rollout of the system providing the necessary training and support to internal and external users. 

This position provides vision, direction, and motivation to the project team.  The BA works closely with the Business Process team interacting frequently with key IT leadership.  Additionally, the BA spends significant time with operational and business groups understanding their problems and improvement opportunities.  Hybrid work location schedule.

Primary Responsibilities

  • Identifies new opportunities to grow business or make operational improvements by reviewing existing processes, interviewing current users and staying current with industry changes. 
  • Conducts initial investigation into new or enhanced solutions building a solid business case and advocating for initiating the project. 
  • Defines the scope and detailed requirements for new or enhanced business processes.
  • Works with operational teams to document business process workflows used to train team members and identify potential bottlenecks. 
  • Serves as a liaison between development team and end-users.
  • Develops appropriate application training and delivers audience-appropriate training. 
  • Conducts regular reviews and analysis of current business processes using operational metrics and reports.
  • Performs User Acceptance Testing evaluating functional and non-functional performance of the system prior to launch.
  • Acts as point of contact for internal staff on specific business processes and the systems that support those processes.
  • With the Business Analyst and SW Development Manager, provides the project team a concise vision and creates a positive team environment. 

Job Qualifications

  • Education:  Bachelor’s degree in a Computer Science, Engineering, or related field; or MBA.
  • Experience:  3 + years of professional experience as a Business Analyst or related role producing software solutions.

Knowledge, Skills and Abilities

  • Able to communicate professionally and clearly with technical and non-technical team members.
  • Builds positive relationships with the business users and understands their current processes.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Ability to identify and document system requirements and issues. 
  • Adept at training and supporting internal and external users on software solutions and business processes. 
  • Extremely organized with strong time-management skills.
  • Exceptional analytical and conceptual thinking skills with ability to identify trends or issues from operational data. 
  • Familiarity with software development lifecycle (requirements, designs, risks, project planning, etc) and agile software methods such as Scrum.
  • Basic knowledge of web applications, desktop applications and databases augmented with solid logical, systems-thinking.
  • Understanding of financial, transaction-heavy solutions is preferred. 

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