This website no longer supports outdated browsers like Internet Explorer. For the best user experience, please upgrade to a supported browser.

Customer Service Specialists, Lebanon

Job Summary

 Customer Service Specialists will be responsible for taxpayer calls and walk-ins regarding inquiries about their accounts and/or taxes being collected.  Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

Taxpayer Office Location: Lebanon (zip code 17042)

Primary Responsibilities

  • Customer service provided in person or via the phone
  • Utilize knowledge of tax types collected by Keystone
  • Utilize knowledge of municipalities and school districts for which Keystone collects taxes
  • Ability to modify address changes and create new accounts in Keystone applications
  • Process payments for multiple tax types
  • Ability to sufficiently memo the Keystone taxpayer service applications
  • Expand job knowledge and develop expertise to progress forward in job development
  • Office key holder
  • End of day overnight deliveries

Secondary Responsibilities

  • Demonstrated ability to listen and retain knowledge
  • Ability to accurately and attentively complete detailed tasks 
  • Keep up to date regarding changes in daily responsibilities or job processes

Job Qualifications

Education, Experience, and Certifications

  • High school graduate or have an equivalency certificate (GED)
  • Associate’s or bachelor’s degree in related business major is a plus
  • Previous customer service and call center experience is preferred

Knowledge, Skills, and Abilities

  • Bi-lingual in Spanish a plus
  • Proficient computer skills
  • Moderate level research
  • Problem-solving/Reasoning

Interested in this career opportunity?

Send us copy of your resume and cover letter.


This translation is powered by TranslatePress. Anyone relying on information obtained using this translation does so at his or her own risk. Keystone does not guarantee the accuracy or reliability of any information of the translated pages.

Some pages, forms or features found on, and/or may not be translated.

If information on the translated page conflicts with the English version, the terms of the English version will control.