An employee of our business lives and works in a 0% local earned income tax rate location but we withheld them incorrectly, how do they get their money back?

An authorized individual of your company will need to fill out the Employer Request for Employee Reimbursement form and send the document to Keystone for review. Be sure to fill out the form completely and attach/supply the employee’s W2. If there are multiple tax years, complete a form for each year.