Frequently Asked Questions

Find answers to our most frequently asked questions. To find the answer you need, define your search using the Search Settings.

Search Settings

Customers

Taxes / Fees

Categories

Search

What documentation is required to dispute a delinquent earned income tax notice? How do I submit the documents?

I received a delinquent earned income tax notice. I do not think I owe the tax. How do I contact Keystone to file a dispute?

Can I upload delinquent earned income tax documents online?

Why can the state provide delinquent information to your firm up to two years after filing your state earned income tax return?

The delinquent earned income tax (EIT) notice is for a prior year. Can you explain why I did not receive this notice earlier?

I received a delinquent earned income tax notice last year and sent in my W-2 showing that I paid income tax out of state or in Philadelphia. Can’t you use that to confirm that I met my tax obligation in other years?

I work in Philadelphia and I pay income tax there. Do I have to respond to the delinquent notice you sent?

I work out of state and I pay income tax there. Do I have to respond to the delinquent notice you sent?

I did not live at this address during the year(s) on the earned income tax (EIT) delinquent notice. Is there an easy way to show this?

If I can prove I don’t owe the delinquent earned income tax (EIT), am I still liable for statutory penalty, interest and costs?

I received a delinquent notice. Did you get my information from a legitimate source?

The wage attachment notice I received states that the amounts owed are for my spouse, is this legal?

What is a wage attachment?

Am I required to file a local tax return even if my employer withholds the tax from my paycheck?